General Terms and Conditions

The Terms of General Terms and Conditions of (hereinafter referred to as the GTC)

Letterus Bt.

headquarter: Hungary 1104 Budapest; Harmat utca 72. 2. 3/9

Self-employed number: 01-06-797922

tax number: 57672034-1-42

email contact:

hereinafter: Service Provider) and the Customer (hereinafter referred to as "the client") providing electronic commercial services at Artandlens (hereinafter referred to as "the webshop").

  1. Introductory provisions

1.1. The GTC shall cover all electronic commercial services provided in Hungary in the electronic webshop on the website.

1.1.2.The general business conditions do not apply to all cases where the person wishing to buy a service or goods from the Seller shall be carried out within the framework of the entrepreneurial activity.

1.1.3. The individual photography agreement is possible to determine the conditions other than general business conditions. The different provisions set out in the individual photography agreement are prioritized against the provisions of the Terms and Conditions.

1.2. Purchase at Artandlens Webshop is possible by an electronic order, as defined in this GTC.

1.3. Anyone who places a successful and valid order on the Website by entering its real data and recognizes the content set out in these Terms and Conditions is entitled to use the Artandlens Webshop services.

1.4. The order is not considered as a contract, it can be modified or canceled until it is fulfilled. This is possible by phone, email and letter. The contract between the parties is created when buying a photo, video, paying the consideration of the photo or video. The contract with the purchase of a photo or video is considered to be a written contract, which was made by Letterus Bt. preserves the statutory period.


1.5 Letterus Bt.

Operator contact details:

headquarter: Hungary 1104 Budapest; Harmat utca 72. 2. 3/9

Mailing and Product Return address: 1104 Budapest; Harmat utca 72. 2. 3/9

In issues related to shipping or customer service issues:


1.6 Contact details of the Artandlens Webshop Customer Service:

Customer Service Opening hours: Monday - Friday, 9 - 17

Mailing and Product Return address: 1104 Budapest; Harmat utca 72. 2. 3/9


Customer service, shipping questions:


In privacy issues:

1.7. The prices shown in the Artandlens webshop are in forint.

1.8. The Seller may unilaterally modify the text of this GTC, which is no effect on the rights and obligations of the parties at the time of the GTC earlier. A possible change will come into effect at the same time as the website appears.

  1. Order

2.1 In the Artandlens Webshop, in the purchase process, the customer can access the content to be selected through the Internet link received from the service provider.

2.2 Visitors can enter the Artandlens website by clicking on the unique link, where the institution, company, theater, etc. The 1999 LXXVI. According to TV's relevant paragraphs, you will find unique content.

2.3 On the computer, mobile phone, tablet, the selected one can be "tick" in the lower right corner of the images.

2.4 On the next page, as a default, the order is recommended in digital form, which can be modified during the order. Printed sizes will appear after opening the "Printed" image.

Which are: 10cmx15cm; 13cmx18cm; In addition to A4 (20cmx30cm) and this option, the number can be selected.

On the next page, there is a summary table that contains the order so far. The "image" line includes the number of ordered images (ABC_0000), which also clicks its contents on a new opening interface.  

Other lines will be displayed in the amount/breed or the amount ordered number or or the gross Hungarian forint (HUF).

Entering billing data is mandatory! In the case of incomplete, incomplete data, the Service Provider is entitled to consider the order null and void, given the CXXVII of 2007. TV. and the 23/2014. (VI. 30.) NGM for the relevant legal requirements.

In the comment section, you can place other comments.

The data of customers and specific purchases of the webshop will be retained for the period specified in the law, according to the Accounting Act and our Privacy Principles.  

2.5 In addition to the individual product (s), the Artandlens webshop contains the basic information for customer decision, the price of the product, the physical parameters (the highest number of pixels in digital) and the product photographs. A number of products can be placed in the basket.

2.6 Press the selected product (s) to navigate the "Order" button according to the selected payment method, to the user to the following information page where the following text can

2.7 - Payment methods:

Payment method: payment online, with credit card

After selecting properly, the payment page will appear. Here, the payment must be made sense.

- If the buyer is already a Barion user, you can log in to your Barion (email and password pair) to execute the transaction at the expense of an e-money balance or one of your stored credit cards.

- Online credit card payments are implemented through the Barion system. Bank card data will not reach the merchant. Barion Payment Zrt. Providing the service is the institution under the supervision of the National Bank of Hungary: H-en-I-1064/2013.

- If you are not a Barion user, you can pay by entering your card details. The system then offers him the Barion registration and thus securely storing the card data, so next time you will not have to enter card details at any other barion acceptor. After payment, the User will be returned to the acceptance site website, where you can get more information depending on the success of your payment. Barion registration is optional.

Details of the acceptance site:  

  • - Acceptance Name: Art&Lens Photography
  • - public identification (Posguid): fe27f09c-d00c-4044-894e-98f8931351f

Payment method: Payment by transfer

"You're done! Thank you for your order!

You chose a payment payment. We have sent a notification of your order ( to your email address, and you will find the instructions for payment of your order. ”

The email includes:

Payment method: Payment by transfer

You have chosen a transfer method. Your reference to this bank account number is welcome: Account holder: Letterus Bt.

Bank: OTP Bank

Account number: 11710026-21442788-00000000

In Announcement Please Put It: Order ID: XXX

In the case of pre-transfer, online payment, credit card payment, we will issue the online invoice, which we send to the email address you specify. There is no possibility of pre -reference to this Artandlens webshop.

- Payment method: Payment on receipt, in cash

"You're done! Thank you for your order!

You have chosen a cash payment during your order, so you have no more to do. You can compensate for your order when taking pictures. ”

2.8 The purchase, contracting, ordered products are paid, so the amount of the money when you arrive at the bank account or, in the case of cash on the web store, or when you pay for a bank account, will be paid for a bank account or other electronic payment.

We will send your invoice later by email. The submission/delivery deadline for the ordered products is one to seven weeks from the order, but up to two weeks.

After the order has been made, the webshop will send an electronic confirmation to the buyer's e-mail address with detailed information on the order.

2.9 Our Customer Service staff will be able to make available to our customers at for products, shipping or ordering process.

  1. Use of discounts

The discounts are not possible in our webshop.

3.1 It is not possible to use the coupon for promotional products, exclusively for full goods products.

3.2. Only one coupon code can be used in one order.

  1. The right of withdrawal, details of withdrawal

4.1 If the customer wishes to withdraw from the purchase after receiving the product, it can do so within 14 calendar days without reason. The way in which the Government Decree 45/2014 (II.26.) Shall be governed by the detailed rules for the contracts between the consumer and the enterprise.

4.2 The customer may exercise the right of withdrawal from the day when the goods ordered.

In the event of a purchase of multiple products, if the services of each product are provided at different times, from the date of receipt of the last product provided; In the case of a product consisting of multiple items or pieces, the customer may exercise the right to withdraw from the date of receipt of the last -time item or piece. Our clients can stop at any time before buying the product, and may be reported to our customer service by phone or email. The right of withdrawal is not subject to the product based on individual needs, including the display of personalized content.

4.3 If the Customer wants to withdraw from the purchase, so the written withdrawal declaration is sufficient within 33 calendar days following the receipt of the product, or, in the form of an e -mail, to send it to the service provider and shall be returned within 33 days of the exercise of the right of withdrawal, which is required to pay the postal cost of return.

4.4 Customer may exercise the right of withdrawal in the form of a clear statement or using the following statement pattern:

4.5 In the case of the customer, the Service Provider shall refund the total amount paid by the consumer as a consideration within 33 days of becoming aware of the withdrawal. If the client can withdraw from the contract as described above, it shall return the product immediately, but no later than fourteen days from the date of notification of the withdrawal. The Service Provider may withhold the amount to be repaid as long as the contract has been repaid until the consumer has returned the product or undoubtedly proved that it has been returned; The previous date must be taken into account. During the refund, the Service Provider, the Web Store, shall use a method of payment as the payment method used in the original transaction, unless the customer expressly consent to another payment method.

4.6 In the case of withdrawal, the client shall be subject to the direct cost of returning the product, unless Letterus Bt. he undertook to bear this cost.

4.7 Please return the returned products to our mailing address (1104 Budapest 10 ker. Harmat utca 72. 2 lcsh. 3 em. 9 doors), otherwise the return of the products will be postponed as long as the package returns to this address.

  1. Faulty performance

5.1 If the Buyer has not received the product that the product it has ordered or proven to be defective, please notify our customer service by phone or email immediately, but no later than 3 business days. In such a case, the defective goods are replaced free of charge. In case of defective performance, the following options are for our customers:

1.The replacement of a product
2. To replace the product with value reconciliation

  1. Disposal from receipt

5.2 In the case of replacing a defective product, the repetition of the product, after consulting the customer, is organized by the Artandlens Webshop and covers all the costs related to it. If another or equivalent photograph is taken during photography, the replaced goods will be posted on a working day following the return of the defective item. If there is no photograph of a photo base during photography, the buyer may decide whether to maintain your order. If so, you can decide, please contact our customer service

5.3 In the case of a defective product, the purchased product can only be replaced if they are proven to be wrong.

  1. Warranty

6.1 Products are re -checked before dispatch to arrive at the customer in an impeccable condition. However, with the greatest care, the buyer may not be satisfied with the product ordered for some reason. The Artandlens Webshop will do its utmost to deal with customer objections in the most flexible way as possible in accordance with the relevant legislation.

6.2 In the Civil Code (hereinafter referred to as the Civil Code), the Seller's accuracy and warranty liability (hereinafter referred to as the Civil Code) and 19/2014. (IV. 29.) NGM Decree.

6.3 The distribution of products meets the applicable Hungarian legal requirements in all applicable. The products we sell are provided with the warranty in force at the time of purchase. The Buyer is required to examine the product received as soon as possible and report the deficit and error immediately, but not later than 3 days of receipt of the goods to the Artandlens webshop.

A product is considered to be defective,

If at the time of purchase is not the ordered pictures,

If the video material you have ordered is not as content.

6.4 Our responsibility ceases with the non -intended use of the product (eg overload, negligent storage), conversion, careless management. It is also a non-warranty failure if the product has an external heat, chemical or excessive physical effect. The warranty does not cover natural wear and the injury after purchase.

6.5. The Artandlens Webshop reserves the right to serve only or do not serve customers who regularly comply with the conditions contained in this contract or otherwise cause damage to the seller.

  1. Money Back Guarantee

If our product has not been liking for some reason, our webshop will undertake the repayment of the product purchase price within 33 days of receipt of the package.

7.1. If the buyer indicates to us within 33 days that he does not wish to keep the product and lives with the money back guarantee, after returning to the product mailing address, we will be able to refund the purchase price of the returned product/products.

7.2 We only have the opportunity to refund the purchase price in the form of a reference and we can undertake the refund within 33 days of being aware.

7.3 In the event of a repayment guarantee, all packaging and shipping costs shall be borne by the client.

  1. Final Provisions prevent the

8.1. The service provider is not responsible for any damage due to connecting to the Artandlens webshop. It is the visitor's responsibility to assess how to protect your computer data from intruders. Only the customer is responsible for connecting to the Artandlens webshop and shopping on his website. The operator cannot be held liable for force majeure. Mistakes in particular on the Internet network should be considered as a force majeure that Artandlens webshop from unobstructed and purchased on the website, and if the data sent and received on the Internet are lost in connection with the operating error. The Service Provider is not responsible for any damage due to joining the webshop.

8.2 In the event that the visitor violates the rules set out in these Terms and Conditions in any form, the operator may be free to declare the buyer's order invalid and reject his intention to purchase.

8.3. The Artandlens Webshop hereby informs its customers that it will store their data to ensure the contract and the terms of the contract. They do not transfer their data to third parties. When processing the data, the operator of the webshop will act in accordance with the data protection law in force at any time and the privacy principles of the webshop.

8.4. The Contracting Parties will do their utmost to settle any disputes through negotiations. If this is not possible, the Contracting Parties shall impose the jurisdiction of the Pest Court.

8.5. The Service Provider has the right to unilaterally modify the terms of this GTC at any time. A possible change will come into effect at the same time as the website appears.

  1. Applicable law, enforcement

Hungarian law shall apply to this contract.

The consumer, which is considered to be a consumer, may contact and initiate the procedure of the body or to apply to the authorities competent for the service provider's seat.

The Competition Board of the Service Provider's headquarters: Conciliation body in Budapest

Headquarters: 1016 Budapest, Krisztina krt. 99. 1st floor. 111;

Mailing address: 1253 Budapest, Pf.: 10.

E-mail address:

Phone: +36 (1) 488 21 31

The Service Provider uses the conciliation body procedure and cooperates in order to settle the consumer dispute.

If the customer wants to conduct and settle the consumer dispute online, he can do so via the online dispute resolution platform under

The customer (if the consumer) may contact the district office of the district office in connection with the consumer complaint. For more information on this, can be found at